Creating your ZUKY JEANS account is simple and easy. To do this, we recommend that you follow these steps:

1. In the upper right corner, click on the account icon, next to the search icon.
2. Select the option “Register new account”
3. Enter your email address and password in the respective fields

To make a purchase on our website it is not mandatory to create an account, you can do it as a guest.

However, we always recommend creating an account considering the following aspects:

1. Order History
2. Details of each order
3. order tracking
4. address history

To log in to your account, just enter your email and password used when creating an account.

It's simple, just order a new one!

When logging in, click on the “lost password” option, enter your registration email and we will send you an email with the instructions to follow, to recover your password / password.

Making a purchase at ZUKY Jeans is simple and easy. We recommend that you follow these steps:

1. Select the desired item(s)
2. Choose color and size if applicable and add to shopping cart
3. Click on shopping cart
4. checkout
5. Enter billing details
6. confirm order
7. Select the payment method and proceed with the payment

Now that your order has been placed, just wait for it to arrive. We promise to be brief.

Contact us immediately through our Customer Support.

When you complete your order, you will receive a success message on your screen.

Additionally, we also send an email confirming the order placed. For any additional question, you can always contact our Customer Support.

We use best practices to automate our stock management process and we work continuously to minimize human error and failures. Still, there may be small flaws.

The chance of this happening is very slim. However, if this happens, our Customer Support will immediately contact you to resolve this situation.

Together with your order we will send your purchase invoice. Even so, if you need your invoice in advance, contact us through our customer support.

When finalizing your order, you have a field where you can click and enter your voucher or promotional code. So if you enter the code, you will be able to verify that the associated discount is applied.

When choosing this option, an email will be sent with the necessary data to proceed with the payment of your order. You must make the payment within 24 hours, and the stock guarantee will only be made after payment confirmation.

When paying by Card (Visa / Mastercard), it is necessary to enter the details of a valid credit card.

If the information is not valid, an error message will appear preventing the completion of the purchase. The total amount of your order will be automatically debited.

Cash on delivery represents an additional method of payment. If you wish, this can be provided, adding an additional shipping cost, due to the additional costs of this payment method.

When placing an order, updated costs are displayed depending on the shipping address you indicate.

We ship to Mainland Portugal, Islands, Europe, Africa, among others.

After your order leaves our warehouses, you will receive an email with the carrier link to follow your order. This feature does not apply to in-store withdrawals.

The parcel transport companies that ensure our deliveries provide a mechanism to receive/pick up your parcel at the location closest to you.

After dispatch, the delivery period for national territory and under normal shipping conditions should occur between 1 to 2 working days. However, if you have any questions, please contact us or the carrier directly.

You can choose to pick up in store and without shipping costs.

After confirmation of payment, within a maximum period of 2 business days your order will be ready for collection at the store. Once your order is ready for collection, you will receive an email with the collection code.

To proceed with the withdrawal, it is mandatory to present the Identification Document and the respective withdrawal code.

Your order will be available for collection for 7 days. Afterwards, it will be forwarded to our warehouses.

For any additional information, please contact us through our Customer Support.

Exchanges and returns are accepted provided that:

• The products have not been used or washed (the customer has the right to try on the products to test the size, but they cannot be used).
• The product retains all its original features.
• The product is fully complete (eg labels cannot be removed and must comply).
• Products that have been tampered with or show any signs of use will not be accepted.

To make an exchange, contact us through our Customer Support.

Afterwards, you must follow this step:

• Place the item(s) in an appropriate, closed package (you can use our ZUKY JEANS box) and send it to the following address:
  Open Mind – Sociedade Comercial de Vestuário, Lda – Centro Comercial Colombo Lojas 2098/9, or you can go to one of our stores.

You have 14 days from the delivery date to make an exchange.

Please note that we will not accept any exchange/return without first contacting our Customer Service.

To make a return, contact us through our Customer Support.

Afterwards, you must follow this step:

• Place the item(s) in an appropriate, closed package (you can use our ZUKY JEANS box) and send it to the following address:
  Modeliela, Lda – Centro Comercial da Portela Loja 26 R/C - 2685-223 PORTELA LRS

You have 14 days from the delivery date to make a return.

Note that refunds are made to your account, after confirmation of the conditions of the item(s) and indication of the NIB. For refund requests, the cost of postage (if applicable) and the respective commission charged by the payment gateway will be deducted.

As an alternative to the refund, you can keep a purchase voucher that you can use in your future purchases within a maximum period of 2 years. In this case, we will not deduct the postage cost from your purchase order.

Any additional questions, please contact us through our Customer Support.

To file a claim for a used product, contact us through our Customer Support.

The complaint will later be forwarded to the brand and the maximum response time may exceed 30 days. As soon as we get a response, we will immediately contact you in order to proceed with the outcome of the complaint.

The costs associated with the exchange / return are at the expense of the customer. However, you can always choose to return the order at a ZUKY Jeans physical store, accompanied by the respective documentation associated with your order.

Contact us through our Customer Support.

In the event of an exchange/return due to a shipping error from our warehouses, we will schedule the collection of the item(s) in question. If this happens, we assume the exchange/return charges and apologize in advance for what happened.